What types of products do you offer?
We offer pralines, caramels and caramelized fruits, made with quality, natural and carefully selected ingredients.

Is it normal to have oil on the surface of the praline?
Yes, that's perfectly normal: the oil in the nuts can separate over time. Just make sure to mix the praline well before each use.

Do your products contain allergens?
Yes, some products may contain gluten, lactose, nuts or other allergens.

Do you offer options for special diets?
Yes! We can adapt some recipes to make them:

• Gluten-free
• Lactose-free
• Vegan

How are your ingredients selected?
We prioritize quality and traceability.
All our ingredients are carefully selected directly from our producers.

Do your products contain preservatives or additives?
No. All our products are 100% natural and handcrafted.

Where can I find the exact composition of each product?
It is indicated on the product sheet where you will find the complete list of ingredients used.

How to store your products
We recommend that you consult each product sheet, where you will find storage advice.

How to buy a gift card or box?
You can order directly on our website.

• For gift cards, choose the amount and add a personalized message.
• For boxes, select the model, then follow the checkout process.

How is the gift card sent?

• By email after the standard payment process.

Can the boxes be personalized?
Yes! Upon request, we can adapt the contents or include a personalized message in the box.
Make your request via our Contact page

Do gift boxes and cards have an expiration date?

• Gift cards are valid for 1 year from the date of purchase.
• The boxes are fresh products: we recommend consuming them quickly after receipt.

Can I return a gift box or card?

• Boxes containing perishable products cannot be returned.
• Gift cards are non-refundable.

What are the processing and delivery times?

All orders are prepared and shipped within 24 to 48 business hours after payment confirmation.
Delivery times depend on the method chosen when placing the order:

• Standard delivery to the address: 2 to 4 business days
• Collection point: 2 to 4 business days
• Click & collect:
  - Paris 8 - Only on Saturday mornings between 9am and 10am
  - Rueil-Malmaison - Sundays and Mondays only

In any case, the maximum legal delivery time is 30 days from the date of the order.

Do you ship internationally?
No, only in mainland France for the moment.

What are the delivery fees and zones?
Delivery charges are shown during checkout.

How can I track my order?
You will receive a tracking link by email as soon as your package is shipped.

What should I do if a product is missing or damaged?
If a product is missing or damaged upon receipt, please contact us within 48 hours via our "Contact Us" page, indicating your order number and attaching a photo of the product in question.

What payment methods are accepted?
Bank card (Visa, Mastercard, etc.), PayPal, Apple Pay.

Is the payment secure?
Yes, all transactions are encrypted via a secure payment system that complies with PCI-DSS standards.

Is my personal information secure?
Yes! We only collect the data necessary to process your orders (name, address, email, payment) and it will never be sold to third parties.

What is a custom-made creation?
This is a recipe designed especially with and for you.

Which products can I personalize?
Most of our recipes can be adapted:

• flavors (fruit, chocolate, spices, etc.),
• textures (creamier, crunchier),
• gluten-free, lactose-free, or vegan options.

What are the completion times?
A custom-made creation requires a little more time than a standard product.
Allow an average of 10 to 14 working days for development and preparation, in addition to delivery times.

How much can I order?
We can create your custom product starting from 1kg.

What is the price of a custom-made item?
The price depends on the complexity of the recipe, the ingredients chosen, and the quantity.
A personalized quote will be provided to you after our discussion.

How do I place an order for a custom creation?
Simply send us your request via our Contact Us page.

Do you offer solutions for events (weddings, corporate events, birthdays)?
Yes, we can make custom orders such as: guest gifts for weddings and birthdays or thank you gifts for your employees.

Send us an email via our Contact Us page for a personalized quote.

Can I order several different creations?
Yes! We can create several personalized recipes in a single order, according to your needs (gifts, events, private tastings…).

Can I give a custom-made creation as a gift?
Absolutely! We can prepare your order with a personalized message.